ABOUT THE ORGANIZATION

Truckee Meadows Water Authority (TMWA) is a not-for-profit, community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks and Washoe County. TMWA has a highly skilled workforce who ensure the around-the-clock treatment, delivery and availability of high-quality drinking water for more than 400,000 residents of the Truckee Meadows.

We are looking to hire a New Business Project Coordinator to join our Engineering team.

ABOUT THE POSITION

The New Business Project Coordinator is responsible for identification of project specific customer needs and expectations for new business water utility development within the TMWA service area. The New Business Coordinator serves as the central point of contact for external customers, developers, contractors, engineering firms, local agencies and utilities in processing their new business needs.

The Coordinator manages, communicates, educates and coordinates all projects associated with new or modified water service with developers, property owners, external professional engineering firms, government entities and all internal TMWA departments.

ESSENTIAL FUNCTIONS

• Serve as the central point of contact for external customers and manage and coordinate all aspects of new business projects from inception to project completion.
• Identification of customer needs regarding project specific water utility design.
• Establish business relationships with the customer and/or their designated agent and facilitate TMWA’s New Business Process.
• Manage the creation, negotiation and administration of the financial agreement with the customer.
• Manage new business project schedules to ensure that service commitments are fulfilled.
• Responsible for facilitating and coordinating design work pertaining to capital improvement projects associated with new business projects.
• Responsible for coordinating with Backflow and Customer Service departments to facilitate meter sets for new business projects including tracking of deferred WSF Fees.
• Manage the quality assurance process for water utility designs to ensure a quality product for internal and external customers.
• Develop and maintain a close working relationship with internal partners to facilitate continuous improvement opportunities, ensure a seamless handoff of job specific design to construction and ensure that proposed utility improvements facilitate long-term operations and maintenance requirements and practices.

MINIMUM REQUIREMENTS

Experience

Minimum of two (2) years of utility design and/or related experience. proven customer focus, project management and financial estimating skills.
Excellent understanding of water design, estimating, financial, rules/regulations, and operating and construction practices. Experience in leading or supervising work teams preferred.

Other combinations of education/experience may be considered.

Education & Training

Bachelor's Degree in an engineering, business related field or other post-secondary education is preferred.

Must have working-level knowledge of the English language, including reading, writing and speaking English.

CERTIFICATIONS, LICENSURE & SPECIAL REQUIREMENTS

A valid driver’s license and the ability to meet the TMWA Department of Motor Vehicle report criteria.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge, Skill and Abilities to:

• Familiarity with TMWA construction standards.
• Knowledge of TMWA water meter and water service regulations and policies.
• Knowledge of TMWA Customer Information System (CIS).
• Ability to identify, evaluate and resolve customer problems and issues.
• Principles of project management and financial estimating skills.
• TMWA water rates, rules and tariffs.
• Ability to proactively identify project specific customer needs and expectations for water utility requirements.
• Ability to work independently with moderate direction and supervision.
• Ability to partner with customers to achieve a common understanding of each party’s expectations and responsibilities for successfully completing a project within a mutually agreed upon time frame.
• Ability to handle a variety of assignments with multiple interruptions.
• Knowledge of water distribution system construction methods, techniques and materials.
• Principles of GIS mapping and computer aided design.
• Knowledge of modern office procedures, methods, and equipment including computers, printers, plotters, copiers, etc.
• Knowledge of pertinent federal, state and local laws, codes and regulations.
• Knowledge of pertinent TMWA, industry and professional standards.
• Ability to read and interpret design drawings and technical specifications.
• Ability to operate a variety of computer software relative to the assigned area of responsibility.
• Ability to work effectively and meet deadlines in a dynamic environment subject to changing priorities.
• Meet client and management expectations by being consistently punctual, reliable, and flexible.
• Implement policy decisions and changes as needed.
• Ability to exercise independent judgment in problem solving, separating issues that can be resolved at the staff level from those requiring higher level review.
• Ability to remain objective and represent differing points of view.
• Initiate and maintain effective working relationships with people from diverse backgrounds, skill, ability, or experience to contribute as a team player in a respectful and professional environment.
• Work with other team members to improve processes needed to provide quality customer service and support.
• Communicate clearly and concisely, both orally and in writing.
• Participate in organizational and Customer Service department meetings and team building activities.
• Be punctual regarding work hours established by TMWA
• Be mentally and physically alert during working hours

TMWA is an equal employment opportunity employer who develops and maintains a work environment that values the dignity of each individual, utilizes human resources to their fullest potential and ensures a high quality workforce which reflects the diversity of the community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All decisions affecting any terms and conditions of employment, including recruitment, hiring, assignment, training, compensation, promotion, salary, disciplinary action and an employee’s caregiving responsibilities, will be made without regard to race, color, national origin, gender, sexual orientation, religion, age, disability, political affiliation, marital status, membership in an employee association, or any other protected status or category.