ABOUT THE ORGANIZATION

Truckee Meadows Water Authority (TMWA) is a not-for-profit, community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks and Washoe County. TMWA has a highly skilled workforce who ensure the around-the-clock treatment, delivery and availability of high-quality drinking water for more than 400,000 residents of the Truckee Meadows.

We are looking to hire a Distribution Operations Manager, to join our Distribution Department.

ABOUT THE POSITION

The Distribution Operations Manager is responsible for the overall management, planning and coordination of staff and resources pertaining to water distribution maintenance, facilities locating and inspection activities to ensure the water distribution system piping, mains, services, and associated appurtenances are maintained and repaired in a timely and safe manner. The Distribution Operations Manager will work with the Director of Distribution in developing strategic plans and goals for the distribution maintenance group.

The work requires both broad technical knowledge and independent judgment in both the methods and prioritization of maintenance.

ESSENTIAL FUNCTIONS
We believe that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor TMWA to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

• Manages the overall distribution maintenance operations group. Establishes and maintains work standards for quality and quantity of work within area of responsibility; develops and recommends improvements to workflow and internal procedures; recommends and implements improvements to maintenance procedures and processes.
• Plans and evaluates the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; takes disciplinary action, up to and including termination to address performance deficiencies in accordance with TMWA’s Administrative Instructions.
• Provides an environment for open communications and dialogue between the New Business, Operations and Maintenance and Field Services groups to ensure repairs and maintenance activities are coordinated effectively.
• Provides input, advice and technical support to direct reports, as well as to other areas, and assists in solving complex issues.
• Directs the activities of the Distribution Operations Supervisors and oversees the activities of distribution maintenance crews to ensure work is performed safely, cost effectively, and efficiently.
• Ensures the water leak database is maintained and updated and generates reports that help with the determination of replacement of facilities and tracks customer outage hours.
• Handles personnel and administrative functions such as, performance reviews for direct reports, reviews and approves time sheets, invoices, statements
• Recommends and implements improvements to systems and processes, including technology enhancements, to provide benefits to TMWA
• Provides review and manages the coordination of projects and construction activities, both internal and external, and provides both technical and labor support to these activities.
• Provides other supervisory assignments as requested.
• Will be required to answer emergency call-outs and provide leadership during emergency and non-emergency events (classified as a 24-hour supervisor).
• Provides accurate analysis and decision making with clear direction to personnel.
• Manages the development and implementation of maintenance activities such as an asset management program, fire hydrant maintenance, valve maintenance and flushing programs.
• Ensures the safety of distribution maintenance operations and personnel by ensuring compliance with all safety standards and regulations and by promoting a safety conscious attitude and by ensuring employees receive required and relevant training.

MINIMUM REQUIREMENTS
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the minimum requirements is:

Experience: Five (5) to seven (7) years of progressive responsibility and experience in operations and maintenance of water facilities and water distribution systems.  Supervisory experience is desired.  The candidate should have a technical background, through either formal education or experience and training.

Education & Training: A Bachelor’s degree in an engineering or related field, or other post secondary education.

Must have working-level knowledge of the English language including reading, writing, and speaking English.

CERTIFICATIONS, LICENSURE & SPECIAL REQUIREMENTS
A valid Nevada (or California – depending on state of residency) Driver License at time of hire and continuing thereafter and ability to maintain insurability under TMWA’s vehicle insurance policy.

State of Nevada Grade IV Water Distribution Operator Certification (D4) is required and must be obtained within a predetermined period of time. 

Employment is contingent upon successful completion of a background investigation during hire and periodically thereafter during employment.

This position is considered a safety sensitive position and employment is contingent upon the results of drug and/or alcohol testing which includes screening for marijuana. The presence of marijuana or other screened for substances on any employment related substance test may result in a refusal to hire or termination of employment.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Principles and practices of water distribution system operation and maintenance; Water facility and system design and construction; principles and practices of leadership, motivation, team building and conflict resolution; principles and practices of pertinent local, state and federal laws pertaining to the work, rules and regulations; principles and practices of organizational analysis and management; principles and practices of supervision, training and personnel management; modern office procedures and computer equipment. Administrative principles and practices, including goal setting, project management, and program development, implementation, and analysis; principles and practices of effective communication, management, and supervision; methods, practices, tools, and equipment common to the construction and hydroelectric trades; safety regulations, safe work practices and safety equipment related to the work; principles of labor relations; standard office practices and procedures, including computer applications related to the work.

Skill/Ability to:
Plan, manager and control the administration and operation of the Distribution Department; organize, set priorities and exercise sound independent judgement; on a continuous basis, prepare and analyze budget and technical reports; interpret and evaluate staff reports; interpret, analyze, and appropriately apply laws, regulations and codes; observe performance, evaluate and motivate staff; problem solve issues of impacting the division, company and or region; explain and interpret policy; develop and implement policies and procedures for internal and external audiences; gain cooperation through discussion and persuasion; successfully develop, control and administer budgets and expenditures; analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals; interpret and apply policies, procedures, rules and regulations; prepare and deliver both oral and written presentations on controversial issues to internal and external audiences; communicate clearly and concisely, both orally and in writing; supervise, train and evaluate assigned personnel; establish and maintain working relationships with those contacted in the course of work; operate a variety of computer equipment and software relative to the position; Represent and present utility policy, goals and values to customers and outside agencies.

TMWA is an equal opportunity employer. It is TMWA’s policy to provide equal employment opportunity to all employees and applicants for employment without regard to race (including traits associated with race, such as hair texture and protective hairstyles), color, gender, religion, age, national origin, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, military and/or veteran status or any other characteristic protected by law. TMWA’s commitment to equal opportunity includes all terms, conditions, and privileges of employment, including but not limited to recruiting, hiring, job placement, training, compensation, benefits, discipline, advancement, and termination.

All decisions affecting any terms and conditions of employment, including recruitment, hiring, assignment, training, compensation, promotion, salary, disciplinary action, and an employee’s caregiving responsibilities, will be made without regard to race (including traits associated with race, such as hair texture and protective hairstyles), color, gender, religion, age, national origin, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, military and/or veteran status or any other characteristic protected by law.

TMWA complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@tmwa.com or 775-834-8294.

TMWA is committed to providing a safe work environment and to fostering the health and well-being of our employees. That commitment is jeopardized when any of our employees illegally use drugs at home or at work, comes to work under the influence, possesses, distributes, or sells drugs in the workplace, or abuses alcohol on the job. As part of our commitment to safeguard the well-being of our employees and to provide a safe environment for everyone, TMWA has established a drug-free workplace policy.