ABOUT THE ORGANIZATION

Truckee Meadows Water Authority (TMWA) is a not-for-profit, community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks and Washoe County. TMWA has a highly skilled workforce who ensure the around-the-clock treatment, delivery and availability of high-quality drinking water for more than 475,000 residents of the Truckee Meadows.

We are looking to hire a MAINTENANCE OPERATIONS MANAGER, to join our OPERATIONS & WATER QUALITY Department.

ABOUT THE POSITION

The Maintenance Operations Manager is responsible for the overall management, planning and coordination, of staff pertaining to the mechanical, electrical and control system maintenance of distribution system pump stations, treatment plant equipment, chemical systems, storage reservoirs/tanks, wells, pressure regulating stations and SCADA (Supervisory Control and Data Acquisition) systems. The Maintenance Operations Manager will work with the Director of Operations as well as the Manager of Operations and Water Quality in developing strategic plans and goals for the Operations group as a whole.

The work requires both broad technical knowledge and independent judgment in both the methods and prioritization of maintenance.

In addition to the management of maintenance operations, the Manager will work with engineering and construction staff, consultants, project managers, contractors and other internal and external customers on a variety of construction and engineering projects that may impact existing operations. The Manager, at the direction of the Director of Operations, is expected to participate in the planning, design, project management, and construction management of facilities and equipment that either replace existing systems or are new additions to the existing treatment or distribution system.

The Maintenance Operations Manager is required to be part of the Water Treatment after hours, emergency on-call staff and must be certified by the State of Nevada at both the Treatment 4 and Distribution 4 levels (highest levels for both Treatment and Distribution required by the State of Nevada). The Manager will also work with operations staff in decision making of distribution system and treatment operations. The Manager must develop and possess sufficient knowledge to work with existing operations staff to successfully operate both the treatment and distribution systems.

The Manager may also advise engineering of operational problems and follow up with them to make any needed adjustments to the systems. The Maintenance Operations Manager, at the direction of the Director of Operations, may also review plant and system processes and implement modifications that would improve water quality or operational efficiencies.

This position may represent the department to the TMWA Board of Directors when needed.

ESSENTIAL FUNCTIONS
We believe that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor TMWA to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

• Manages the overall maintenance operations for the operations group. Establishes and maintains work standards for quality and quantity of work within area of responsibility; develops and recommends improvements to workflow and internal procedures; recommends and implements improvements to maintenance systems and programs.
• Plans and evaluate the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; takes disciplinary action, up to and including termination to address performance deficiencies in accordance with TMWA’s administrative instructions and labor agreements.
• Provides leadership and works with staff to develop and maintain a highly competent, customer service-orientated department through selection, compensation, training and day-to-day management practices which support TMWA’s vision and values; applies process improvement and quality management principles to assigned areas of responsibility.
• Assists staff in trouble shooting system and equipment problems throughout the water distribution and treatment system and develops appropriate corrective action(s).
• Works closely with Planning, Engineering and Construction Management staff, consultants and/or others to provide technical input relative to operations and maintenance of existing treatment and distribution systems, facilities and equipment; provides individuals with a better understanding of existing conditions, so that they in turn may develop and implement more targeted and effective solutions.
• Provides review and coordination of projects and construction activities, both internal and external, and ensures seamless transition of projects to operations.
• Manages the overall compliance of an approved ArcFlash program.
• Coordinates interdisciplinary meetings as necessary to understand and communicate information effectively.
• Oversees the preventative maintenance program (CMMS) to keep accurate and complete equipment records, maintenance procedures manuals and work order tracking system.
• Prepares and approves purchase orders for materials, supplies and equipment to support the mechanical, electrical and control system maintenance of all facilities and equipment.
• Provides information on equipment costs, maintenance staffing, maintenance supplies and consumables for budget planning process; reviews maintenance expenditures; and implements expenditure control measures.
• Develops operational budget for department and works with the Director to report status and progress.
• Provides an environment for open communications and dialogue between treatment and maintenance staff.
• Coordinates apprenticeship program for the SCADA and Mechanic programs.
• Provides input, advice and technical support to direct reports, as well as to other areas, and assists in solving complex issues.
• Ensures the safety of operations and maintenance personnel by promoting a safety conscious attitude and by providing relevant training.
• Serves as a liaison of the maintenance group to other TMWA departments, as well as external customers.
• Will be required to answer emergency call-outs and provide leadership during emergency and non-emergency events (classified as a 24-hour supervisor).

Education & Training: Bachelor’s degree in an engineering or related field; or other post-secondary education required.
Experience:  Progressive responsibility and experience in operations and maintenance of water treatment and water distribution systems. Experience includes the demonstrated ability to successfully develop and lead a work team exhibiting safe, efficient and effective work practices. The candidate should have a technical background, through either formal education or experience and training. Other combinations of education/experience may be considered.

Must have working-level knowledge of the English language including reading, writing, and speaking English.

CERTIFICATIONS, LICENSURE & SPECIAL REQUIREMENTS

State of Nevada Grade IV Water Distribution Operator certification (D4) and Grade IV Water Treatment Operator certification (T4) are required and must be obtained within a predetermined period.

A valid Nevada (or California – depending on state of residency) Driver License at time of hire and continuing thereafter and ability to maintain insurability under TMWA’s vehicle insurance policy.

Employment is contingent upon successful completion of a background investigation during hire and periodically thereafter during employment.

This position is considered a safety sensitive position and employment is contingent upon the results of drug and/or alcohol testing which includes screening for marijuana. The presence of marijuana or other screened for substances on any employment related substance test may result in a refusal to hire or termination of employment.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:

• Extensive knowledge of water distribution system operation and maintenance, water treatment facilities operation and maintenance, and other water facilities, particularly related to maintenance of the equipment
• Extensive knowledge of water facility design and construction
• Environmental issues and compliance
• Process control methods and applications
• General construction practices and methods
• Project management, construction management and supervision
• Occupational hazards and safety precautions
• Pertinent company, county, city and state regulations, statutes, ordinances and policies

• Plan and evaluate performance and training needs
• Supervise, train and effectively direct staff to achieve organizational goals and objectives
• Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
• Prepare, analyze and evaluate data and reports related to maintenance management
• Exercise sound expert independent judgment within general policy guidelines; interpret, and explain TMWA policies, and state and federal requirements
• Develop, establish and evaluate policies, procedures and controls
• Participate in development of departmental budget
• Work from equipment manuals, plans and sketches, and electrical and process diagrams
• Keep records and prepare clear and concise reports of maintenance
• Logically solve problems
• Use written and verbal communication skills to prepare and present a variety of complex analytical reports and documentation
• Effectively and persuasively communicate both orally and in writing; negotiate agreement between differing individuals and groups of individuals
• Organize, prioritize and handle multiple tasks and meet deadlines
• Establish and maintain effective work relationships with those contacted in the performance of required duties
• Represent and present utility policy, goals and values to customers and outside agencies
• Exercise independent judgment & adhere to safety/safety awareness standards.

TMWA is an equal opportunity employer. It is TMWA’s policy to provide equal employment opportunity to all employees and applicants for employment without regard to race (including traits associated with race, such as hair texture and protective hairstyles), color, gender, religion, age, national origin, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, military and/or veteran status or any other characteristic protected by law. TMWA’s commitment to equal opportunity includes all terms, conditions, and privileges of employment, including but not limited to recruiting, hiring, job placement, training, compensation, benefits, discipline, advancement, and termination.

All decisions affecting any terms and conditions of employment, including recruitment, hiring, assignment, training, compensation, promotion, salary, disciplinary action, and an employee’s caregiving responsibilities, will be made without regard to race (including traits associated with race, such as hair texture and protective hairstyles), color, gender, religion, age, national origin, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, military and/or veteran status or any other characteristic protected by law.

TMWA complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@tmwa.com or 775-834-8207.

TMWA is committed to providing a safe work environment and to fostering the health and well-being of our employees. That commitment is jeopardized when any of our employees illegally use drugs at home or at work, comes to work under the influence, possesses, distributes, or sells drugs in the workplace, or abuses alcohol on the job. As part of our commitment to safeguard the well-being of our employees and to provide a safe environment for everyone, TMWA has established a drug-free workplace policy.